Privacy policy

1. Introduction

This privacy policy explains how Syngis collects, uses and protects the personal information you provide when using this website or contacting us.

We are committed to handling personal data responsibly and in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who we are

This website is operated by Syngis. If you have any questions about this privacy policy or how we handle your data, please contact us at hello@syngis.co.uk.

3. Information we collect

We collect personal information in the following ways:

• Contact form submissions — your name, company name, email address, phone number (if provided) and the message content you submit.
• Direct emails — any personal information included in emails sent to us.
• Website usage data — technical information about your browser and device collected through analytics tools (see section 6).

4. How we use your information

We use the information we collect to:

• Respond to enquiries submitted through the contact form or sent by email
• Assess whether Syngis is able to help with your project or requirements
• Communicate with you during an engagement if you become a client
• Improve this website based on usage patterns

We do not use your information for marketing purposes without your explicit consent, and we do not sell or share your personal data with third parties for their marketing use.

5. Contact forms

When you submit an enquiry through our contact form, the information is received and processed by Syngis. We will use this information solely to respond to your enquiry.

We will retain the content of enquiries for a reasonable period to support any follow-up correspondence. If an enquiry does not progress to an engagement, we will delete this information within 12 months.

6. Cookies and analytics

This website may use cookies and analytics tools to understand how visitors use the site. This may include information such as pages visited, time spent on pages, browser type and general geographic region.

We do not use advertising cookies or track individuals across other websites. Where analytics tools are used, data is processed in aggregate and not linked to personally identifiable information.

You can control cookie behaviour through your browser settings. Disabling cookies may affect some website functionality.

7. Third-party services

This website may use third-party services including:

• Web analytics services to understand website usage
• Hosting and infrastructure providers for delivering the website

These services may process limited technical data about your visit. We select providers that comply with applicable data protection law and, where applicable, have appropriate data processing agreements in place.

8. Data storage and security

Personal data collected through this website is stored on secure systems. We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss or disclosure.

Email correspondence is subject to standard email security protocols. We recommend you do not include sensitive financial, legal or medical information in initial enquiries.

9. How long we keep your data

We retain personal data only for as long as necessary for the purpose for which it was collected:

• Enquiries that do not progress to an engagement: up to 12 months
• Client contact and project records: for the duration of the engagement and for a reasonable period thereafter, as required for legal and business purposes
• Financial and contractual records: as required by applicable law (typically 6–7 years)

10. Your rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — request a copy of the personal data we hold about you
• Right to rectification — request correction of inaccurate personal data
• Right to erasure — request deletion of your personal data in certain circumstances
• Right to restriction — request that we restrict processing of your personal data
• Right to object — object to processing of your personal data in certain circumstances

To exercise any of these rights, please contact us at hello@syngis.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been handled incorrectly.

11. Changes to this policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

12. Contact us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

hello@syngis.co.uk